We want you to love your products as much as we do!
Returns
To be eligible for a return the product must be returned to our warehouse within 14 days of delivery. The product must be unopened, unused, and not show any signs of wear and tear. Please ensure you return the product within 14 days of receiving. Please provide the details to hello@myskinnymask.com, including photos.
Shipping costs are the responsibility of the customer and are non-refundable.
Please note, you will be responsible for the shipping and we recommend using a trackable service as lost return items cannot be reimbursed.
Return address:
USA CUSTOMERS 28602 Hasley Canyon Road, Castaic California 91355, United States
AUSTRALIAN CUSTOMERS P.O Box 386, Elwood, Victoria, Australia 3184
IMPORTANT: We must be notified regarding your return at hello@myskinnymask.com with your order number, reason for return and tracking number.
We will notify you once the returned item has been received
If you are not happy with our product we will provide you a refund. Please return to the above address and we will refund your account within 14 days. Please notify us first via email and we will provide a return authority.
Contact us at hello@myskinnymask.com. We typically respond within 24 hours. Make sure you include your order number in your email so we can be super speedy with our reply!
